This resort, located nearby a luxury shopping mall, is not only a hotel but also a conference center, gym, spa, and the Ontario Squash Hall of Fame. The grounds are extensive and include nature trails and water features. Guests can sit out on the patio and use a hotel phone nearby to order patio table service from any of the hotel’s three restaurants.
Because the resort is so large, it can sometimes be a long walk getting to your room. But the effort is worth it, because you will arrive to a bright, colorful, clean room with an exceedingly comfortable bed and luxury bathroom. The hallways of the hotel will keep you occupied on your walk as well—they are decorated with unique sculptures and art furniture that guests can use at any time.
Overall the stay was exceptional and pleasant, but I did have one unfortunate experience during my time here. I had hoped to use a luggage cart on my own to bring my bags down to the car, as there were a number of breakable items. The bellhop refused to leave me a cart, saying it was against hotel policy. He said he would be back in 15 minutes, when I expected I would be ready to load the cart completely. He never came back. Later, I discovered that another guest had been given a cart to use on her own. The bellhop and the front desk both denied it happened, and the bellhop was outright rude about the whole situation. So keep that in mind for any stays, and be prepared for potential rudeness from some staff members.